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Elegant bulk export solution

10. 05. 2018

Smart export that knows when and when not to load a server...

Elegant bulk export solution

If individual records are exported, the information system has no problem managing this workload. The problem can occur when thousands of records are to be exported. This problem is effectively solved by the new ReDat eXperience module called Download Manager.

The actual export of recordings from ReDat eXperience is solved by a standard function of marking the relevant recordings and their subsequent export. This method is suitable for dozens, maximally hundreds of recordings. For the larger number of recordings (from the order of the thousands) it is now possible to use the new Download Manager.

Modul The module works on the principle of defined user tasks that are realized off-line.  

Download time is managed by the internal logic of the system to avoid unnecessary overloading.  

This list of tasks can be controlled and modified on the basis of user’s permission.  


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ReDat eXperience

It offers a complete set of tools for managing voice recordings and contact centre quality management, including voice analysis and recording agent screens. It offers the ability to group users and sources of recordings. User-friendly controls streamline work with applications.



Voice analysis

What to discover the contents of calls to your contact or dispatch centre? Need to learn more about how these calls are handled? Want more ways to efficiently and quickly assess communications? Do you find yourself wishing you had an overview as to how current campaigns are progressing? Do you lack a way to promptly respond to unexpected events at your contact or dispatch centre?


Quality Management

Contact or dispatch centre success is grounded in systematic evaluation of the quality of work of agents and continuous improvement of their abilities. Quality management can help deliver a significant improvement in contact centre operational efficiency, lower operating costs and improve the flexibility of response to future needs.



Reliable recording of a broad spectrum of communication channels carried over variable, often incompatible, technologies is the basic function of the ReDat system. ReDat has loggers capable of recording voice, data and images. These make ReDat among the most universal systems of its kind. Every logger comes with an integration tool for third-party systems, which opens a world of unimaginable possibilities for our customers.