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Dispatch centre solutions

Looking for a fast and efficient way to record and evaluate incidents in operating units, departments or areas? Does this sound familiar to you?

Dispatch centre solutions

ReDat is a highly modular system with broad integration potential. Needs to record dispatch applications, from telecommunications equipment to software applications, are completely covered. Such dispatch applications are typically diverse (power, transport, police, fire and rescue units, etc.).

  • Complete reconstruction and evaluation of dispatching incidents
  • Easily accessible dispatching communication
  • Functions for analysis, reporting, training and investigating incidents
  • Easy integration with other dispatch technologies
  • Central data back-up and system administration

Time, accuracy and availability are the key factors. Most dispatchers monitor several independent channels. These including audio, video and data integration of other systems and include keeping logs. All of these inputs are technologically independent, which means they do not “see” each other.

The ReDat system ensures dispatch systems are capable of analysis, online monitoring and controlling situations as they appear in a comprehensive manner using all available resources at all times.

Dispatch centre solutions

Audio and video recordings, including data from dispatching equipment, are centrally aggregated, synchronised and archived.

 

Complex situations in monitored units, sections and areas are transmitted online.

Archived recordings and data are processed for combined playback purposes (syncing for reproduction/reconstruction purposes).

 

Special functions for analysis, reporting training and incident investigation are provided.

CONTACT US FOR MORE INFORMATION

 

The philosophy of the ReDat system is based on emphasising simplicity and transparency. The system is easy to control and very intuitive to use.

Overview of the analytical parts of the application

 

Thanks to the large projects we have completed in the past, we are confident in our claim that we can record from any monitoring equipment at any dispatch centre. Experience has taught us that only complete recordings (phone, radio, spatial microphones, screens, CCTV, HID and other sources) provide a comprehensive and a multi-media overview of events as they occur. The ReDat solution includes systematic control of dispatcher activities and tools for investigating and analysing incidents. These are designed to simplify processes as much as possible while ensuring the transparency of the entire system.

Typical system applications

ARCHIVING

ARCHIVING

Companies that archive and evaluate voice communication recordings, CCTV video, video from monitor screens and equipment logs. Analysis is conducted and dispatch and management service performance is checked or buildings and premises are monitored.

PERFORMANCE IMPROVEMENT

PERFORMANCE IMPROVEMENT

Delivery of this flexible system improves the performance of supervising workers as they are able to perform most of their activities remotely, i.e. from their desks.

GROWTH

GROWTH

Growing and large organisations often need to centralise recorded data, the administration of this data and access control.

Key properties
  • Modern design
  • Intuitive controls
  • Logical grouping of elements
  • Context menu
  • Simple filtering
  • Hierarchical approach
  • Integrated help