ReDat

New product ReDat eXperience

Wed, 20 Jul 2011 13:21:00 +0100

We would like to introduce a new product for recording, management and analysis of telephone records with a new design.

A new product - ReDat Verificator

Thu, 20 Jan 2011 10:08:00 +0100

We would like to introduce a new software module of the ReDat Application Server, which functions as a tool for checking the authenticity of recorded telephone calls.

Emergency call number 112 in Lithuania

Thu, 29 Jul 2010 13:24:00 +0100

ReDat was installed to provide recording of Emergency call number 112 in Lithuania. Emergency number 112 operates 24 hours a day, 7 days a week all over Lithuania in all public phone networks and processes thousands of emergency calls every day.

ReDat applications at RWE customer service line

Tue, 27 Jul 2010 09:52:00 +0100

ReDat ensures recording of all voice traffic - more than 160 agent sites in RWE energetics customer contact centre. ReDat provides recording of Cisco IP telephony together with PC screens of agents' working places and quality chart. All records are stored for a long time period over one year and available through API interface directly from SAP IS.

Recording interactions at the Czech railways dispatch centre

Thu, 24 Jun 2010 11:10:00 +0100

ReDat was integrated to provide central monitoring and central archiving of all voice communication at Czech railways dispatch centre. In this direction, the modern electric dispatch centre substantially increases the railway quality management and its reliability, continuity and efficiency.