ReDat

ReDat with unique voice analysis software

Wed, 22 Jul 2009 11:40:00 +0100

Prague, 29 September 2008 - Which one of the operators at call or contact/dispatch centres causes more losses than gains? Which benefit or encouragement do customers react positively? On other hand which impulse always makes customers angry? The answers for these or very similar questions can be provided by ReDat VoiceProcessor - latest innovation by RETIA a.s. Such wholly unique software, which was developed together with university specialists can evaluate and classify call by help of speech analysis tools. „ReDat VoiceProcessor is the most sophisticated tool for call and dispatch/contact centres which can conduct deep analysis," says Ji�� Kristek, member of the board, RETIA a.s. and head of section ReDat. System is so advanced that even simulated emotions are revealed.

ReDat system certified by Alcatel-Lucent

Wed, 22 Jul 2009 11:47:00 +0100

Prague/Czech Republic, 28 August, 2008 - RETIA, a.s., a leading provider of call recording and contact centre quality monitoring solutions for contact centres, financial institutions, and public safety and government organizations, today announced its call recording solution, ReDat Recording System, which has been certified for use with Alcatel-Lucent system platform and approved for interoperability with the OmniPCX technologies.

ReDat Application Server

Wed, 22 Jul 2009 11:56:00 +0100

ReDat Application Server is a functional shell above ReDat3 Recording Unit, ReDat Phone Recorder and ReDat VoIP Recorder. It enables creating of recording system disposing of various functions based on user's needs. ReDat Application Server represents a set of software modules, running on operation system Windows.

More than 10 years of ReDat Recording System at Czech Railways

Wed, 22 Jul 2009 12:06:00 +0100

ReDat system represents a complex and inextricable communication system, which enhance safe and secure call recording and monitoring. One of the long-term customers who requested recording of telephone lines and transmitters, are Czech Railways. Ensuring of passengers´ security is highly essential for them. Therefore RETIA was selected by Czech Railways, to supply a complex recording solution for all localities of Czech railway network.

Record of communication in digital radio networks Tetra and Compact Tetra

Wed, 22 Jul 2009 13:08:00 +0100

With increasing usage of digital radio networks revealed demand for record of communication within such networks has been. Record is implemented either through analogue audio output from console or is applied in network structure, where ReDat3 Recording Unit directly processes digital signal. Information concerned with connection is derived through CTI server.

Europe Calling uses ReDat Recording System

Wed, 22 Jul 2009 13:09:00 +0100

Prague, 2 July 2008 - RETIA a.s., Czech leading producer of special electronics, special military electronics and recording system has successfully implemented ReDat system which ensures complex solution of voice recording for operations of contact centre under the aegis of Europe Calling.

RETIA a.s. has chosen ASPEN.PR

Wed, 22 Jul 2009 13:11:00 +0100

Pardubice, 5 July 2008 - RETIA, a.s., Czech leading producer of special electronics has chosen agency ASPEN.PR for communication establishment and reinforcement of relationships with specialists as well as general public. Among primary activities provided by ASPEN.PR will pertain complex consultancy, media relationship and building expert position in the field of telecommunications.

RETIA, a.s. Selected for Membership in Avaya DevConnect Program

Thu, 21 Oct 2010 08:33:00 +0100

Pardubice, October 1, 2010 - RETIA, a.s., a Czech producer of ReDat Recording System, today announced it has been selected by Avaya Inc., a global leader in enterprise communications systems, software and services, for membership in the Avaya DevConnect program.