RETIA at the conference Economia

Date: 25.03.2011 | Author: RETIA, a.s.

Last week you could see us at the conference Quality of Call Centre Calls which was held in the Clarion Congress Hotel Prague on 17 March 2011.

The conference was organized by Economia that is also a publisher of economic and professional journals in the Czech Republic. RETIA is glad to be one of the two conference partners.

ReDat product manager, Mr Petr Novak spoke on the topic of Call centre quality management.

Other topics of ReDat presentation:

- Using of tools concerning to questions "What and Why"
- Principles for improving the number of KPIs (AHT, Customers Satisfaction …)
- Voice Analysis to accelerate Cross Selling
- Practical experience from the integration of voice analysis systems to the existing IS

Pics from the conference are in the gallery.

If you are interested in speech analysis and quality management, do not hesitate to contact us at sales@retia.cz or contact your regional sales manager.