Complex record management and administration
- ReDat Catalog - comfortable user environment for work with records
- ReDat Encryptor - securing voice data against unauthorized manipulation and leakage of confidential data
- ReDat StorageManager - long-term archiving of records
- ReDat Verificator - verifying of the audio files authenticity, data security against manipulation with records
- ReDat Compare - comparative service for redundant connection of ReDat systems
Features not only for contact centres
- ReDat VoiceProcessor - automatic speech analysis, word spotting
- ReDat TopicDetection - transcription of the text analysis of the context, analysis of the interaction content
- ReDat VoiceTracker -speaker verification and detection of additional parameters in the IVR environment
- ReDat CTI integration
- ReDat API - documented interface for ReDat system integration with applications of other producers
- ReDat QualityChart - systematic monitoring and evaluation of agents
- ReDat Coaching - simplifies and accelerates the communication of supervisors and agents within a day-to-day training
- ReDat ScreenRecording - professional software solution for screen recording
- ReDat ScreenMaster - detection of events on computer desktops
- ReDat SmartConnector - ReDat integration with recording system by other producers
Monitoring and remote support
- ReDat Management System - management and control of ReDat recording systems
- ReDat LineMonitor - record control and record playback from user's PC
- ReDat PhoneControl - recording on demand from phone sets
Case studies
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania...
ReDat applications at RWE customer service line
Customer: RWE Transgas, a.s. Place of installation: RWE Zákaznické služby, s.r.o., Contact...
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ReDat StorageManager
Dispatch and contact centres put more and more emphasis on the capacity of call centre storage...