Complex record management and administration
- ReDat Catalog: Comfortable user environment for work with records
- ReDat Encryptor: Securing voice data against unauthorized manipulation and leakage of confidential data
- ReDat StorageManager: Long-term archiving of records
Features not only for contact centres
- ReDat VoiceProcessor: Automatic speech analysis, word spotting
- ReDat CTI integration
- ReDat API: Documented interface for ReDat system integration with applications of other producers
- ReDat MS-CRM Connector: ReDat integration with Microsoft Dynamics CRM
- ReDat QualityChart: Systematic monitoring and evaluation of agents
- ReDat ScreenRecording: Professional software solution for screen recording
- ReDat SmartConnector: ReDat integration with recording system by other producers
Monitoring and remote support
- ReDat Explorer: Central administration and supervision of the recording system
- ReDat LineMonitor: Record control and record playback from user's PC
- SNMP support in ReDat products: Remote support of ReDat applications
- ReDat INFO35 Connector: Identification of the caller's location via Telefónica O2 database of calls
- ReDat PhoneControl: Recording on demand from phone sets
Case studies
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania...
ReDat applications at RWE customer service line
Customer: RWE Transgas, a.s. Place of installation: RWE Zákaznické služby, s.r.o., Contact...
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ReDat StorageManager
Dispatch and contact centres put more and more emphasis on the capacity of call centre storage...