The newest press relase
ReDat with unique voice analysis software
Prague, 29 September 2008 - Which one of the operators at call or contact/dispatch centres causes more losses than gains? Which benefit or encouragement do customers react positively? On other hand which impulse always makes customers angry? The answers for these or very similar questions can be provided by ReDat VoiceProcessor - latest innovation by RETIA a.s. Such wholly unique software, which was developed together with university specialists can evaluate and classify call by help of speech analysis tools. „ReDat VoiceProcessor is the most sophisticated tool for call and dispatch/contact centres which can conduct deep analysis," says Jiří Kristek, member of the board, RETIA a.s. and head of section ReDat. System is so advanced that even simulated emotions are revealed.
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ReDat system certified by Alcatel-Lucent
Prague/Czech Republic, 28 August, 2008 - RETIA, a.s., a leading provider of call recording and contact centre quality monitoring solutions for contact centres, financial institutions, and public safety and government organizations, today announced its call recording solution, ReDat Recording System, which has been certified for use with Alcatel-Lucent system platform and approved for interoperability with the OmniPCX technologies.
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ReDat Application Server
ReDat Application Server is a functional shell above ReDat3 Recording Unit, ReDat Phone Recorder and ReDat VoIP Recorder. It enables creating of recording system disposing of various functions based on user's needs. ReDat Application Server represents a set of software modules, running on operation system Windows.
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