News
ReDat News quarterly on our websites
Date: 11.01.2010 | Author: RETIA, a.s.
Do you want to know what's new in ReDat products and applications? Complete list of news is now available in the section Support - Download/ReDat News.
There you can read about all ReDat news and events. If you wish to regularly get these quarterlies from us, please email us at marketing@retia.cz.
New version of ReDat Application Server 3.10
Date: 30.11.2009 | Author: RETIA, a.s.
Dear business partners and customers,
we would like to announce a new released version of ReDat Application Server 3.10.The latest version includes a number of new functions, especially improved features of ReDat StorageManager module, which now supports more than two tape drives for one server. Additionally, ReDat StorageManager allows archiving of more ReDat Application Servers.
ReDat Breakfast Time Bratislava 2009
Date: 19.10.2009 | Author: RETIA, a.s.
The second year of a popular ReDat Breakfast Time meeting, focused on ReDat recording systems vision, quality management and business interactions, took place in Bratislava on October 13, 2009 in Holiday Inn Hotel.
We would like to thank all guests for their participation. We hope that it was an interesting and enriching experience for all of them and we look forward to meeting them next year.
New version of ReDat Application Server 3.09
Date: 30.09.2009 | Author: RETIA, a.s.
Dear business partners and customers,
we would like to inform you about the new release of ReDat Application Server v3.09, a special application for contact centres and dispatch centres. In the newest software version, there are hundreds of modifications, improvements and new functionalities, which lead to a global acceleration and increasing comfort of user interface.
Active recording of Cisco IP telephones by RETIA, a.s.
Date: 30.09.2009 | Author: RETIA, a.s.
Dear business partners and customers,we would like to announce that RETIA, a.s. has successfully implemented a technology for active recording of IP phones produced by Cisco Systems, Inc. into ReDat products.
ReDat modernized web sites
Date: 31.08.2009 | Author: RETIA, a.s.
RETIA announces new modernized web sites www.redat.cz - external link with a new structure and design. „Our aim is to offer well-arranged and get-at-able information about ReDat recording solutions. We hope that our customers and business partners may find required information more quickly and easily". Organization and handling of web sites is designed the way in order that the sites would be accessible for alternative browsers as well as for persons with specific needs.
ReDat Recording System in the contact centre ICON Communication Centres
Date: 01.07.2009 | Author: RETIA, a.s.
ICON Communication centres, s.r.o. (ICON) is a successful Prague contact centre outsourcer, which carries out thousands of major contracts mainly for foreign customers. One of the main ICON requirements was high recording system reliability, long-term archiving and the top-class security of recorded data. ReDat Recording System fully meets all these demands. ReDat Recording System daily records more than 80 thousands of telephone calls in this call centre.
ReDat solution for Alcatel-Lucent DR-link and Genesys
Date: 01.07.2009 | Author: RETIA, a.s.
ReDat Recording System, a reliable, high-capacity solution and individual approach of RETIA workers help to find the best solution of common as well as special customer's requirements. ReDat ensures call recording and observation of the customer service quality in a busy call centre of a finance institution Českomoravská stavební spořitelna (CMSS) in Prague.
ReDat Recording System in the contact centre FORTUNA, Prague
Date: 29.06.2009 | Author: RETIA, a.s.
Fortuna sázková kancelář, a.s. one of the largest betting agencies in the Czech Republic, has chosen ReDat3 Recording Unit for digital recording of calls in its Prague contact centre.
Fortuna, that has a very respectable approach to its entire customers, provides services to almost ten thousands of clients every day. ReDat, solution for recording and monitoring of the contact centre traffic, is a powerful tool for control and keeping a high standard of a customer service.
New features of ReDat VoiceProcessor were presented within ReDat Breakfast Time 2009
Date: 20.06.2009 | Author: RETIA, a.s.
RETIA introduced new features of ReDat voice analysis and 2009-trends in the system of quality management and call recording. The second year of the ReDat Breakfast Time meeting was held on 18 June 2009 in the Conference Centre of Hotel Barceló, Prague.