ReDat solution for Alcatel-Lucent DR-link and Genesys

Date: 01.07.2009 | Author: RETIA, a.s.

ReDat Recording System, a reliable, high-capacity solution and individual approach of RETIA workers help to find the best solution of common as well as special customer's requirements. ReDat ensures call recording and observation of the customer service quality in a busy call centre of a finance institution Českomoravská stavební spořitelna (CMSS) in Prague.

Benefits
Intuitive web environment
Quick work with records
Functions just click away
Secured access
Modular architecture
Custom function adjustment
Central database and archive of records
CTI integration
Recording by plans and rules
Tools for administration and complex supervision

Configuration of supplied recording system
ReDat3 Recording Unit
ReDat Application Server including ReDat Catalog, ReDat CTI, ReDat QualityChart