ReDat Recording System in the contact centre FORTUNA, Prague

Date: 29.06.2009 | Author: RETIA, a.s.

Fortuna sázková kancelář, a.s. one of the largest betting agencies in the Czech Republic, has chosen ReDat3 Recording Unit for digital recording of calls in its Prague contact centre.
Fortuna, that has a very respectable approach to its entire customers, provides services to almost ten thousands of clients every day. ReDat, solution for recording and monitoring of the contact centre traffic, is a powerful tool for control and keeping a high standard of a customer service.
RETIA, a.s. has supplied ReDat Recording System with cooperation with Atlantis telecom, s.r.o. for AASTRA MATRA NeXspan. Telephone records are stored on the RAID disk array and then copied to removable DVD media. The data is secured against unauthorized manipulation and changing by sophisticated access right system.
RETIA, a.s. has had a great experience in the field of voice communication and data recording since 1993. The successful installation in Fortuna continues previous, successfully implemented supplies in large contact centres. ReDat system ensures monitoring of communication with key customers, deals revision and live monitoring of agents´ work. It is hard to manage effectively the middle size and big contact centres, plan training, agents encouraging, controlling and improving the quality of services without tools for automated evaluation of call records. ReDat Recording System secures effectively all these functions. More over, modularity of the system allows gradual enlargement in accordance with growth of the contact centre.