Contact centre solutions
As a contact centre, which wants to be successful, you surely search for an effective monitoring tool for quality and customer service management. You have to compete against tens and hundreds other contact centres and every hesitation can cause loss of the clients. Recording system is surely a tool, which will help you to compete and which enables narrow cooperation with great number of technologies at a contact centre.
Dispatch centre solutions
Our company is pretty experienced in implementation of ReDat recording system for dispatch centres (e.g. rescue services and energetics) which are our traditional customers. The complexity of ReDat implementation consists in the fact that dispatch centres/contact centres operate various telecommunication platforms and technologies by different producers; beyond classic (analogue and digital) and IP telephony are recorded digital or analogue radio stations. Customers often require integration of all dispatcher/contact centre technologies and system, which supplement dispatch/contact centre functionalities - e.g. information about caller's location, data information of other applications. The key feature is a total reliability of the system as a whole.
Solutions for ATM/ATC
ReDat provides interaction recording solution for ATM/ATC with complex record management and administration. ReDat system supports short term and archive media management, CWP screens (Controller Working Positions) recording, synchronous simultaneous playback up to four channels, transcription and live listening and monitoring. We also offer Added value services, like Automatic speech analysis (word spotting, speaker verification) and Tools for operator quality management.
Case studies
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania...
Nuclear power plant Dukovany - Recording of DECT stations
RETIA´s advantage when solving user's exceptional requests is its own development of HW...
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ReDat system brochure
Do you want to learn more about ReDat basic features and products? Then read ReDat system...