Contact centre solutions
As a contact centre, which wants to be successful, you surely search for an effective monitoring tool for quality and customer service management. You have to compete against tens and hundreds other contact centres and every hesitation can cause loss of the clients. Recording system is surely a tool, which will help you to compete and which enables narrow cooperation with great number of technologies at a contact centre.
Dispatch centre solutions
Our company is pretty experienced in implementation of ReDat recording system for dispatch centres (e.g. rescue services and energetics) which are our traditional customers. The complexity of ReDat implementation consists in the fact that dispatch centres/contact centres operate various telecommunication platforms and technologies by different producers; beyond classic (analogue and digital) and IP telephony are recorded digital or analogue radio stations. Customers often require integration of all dispatcher/contact centre technologies and system, which supplement dispatch/contact centre functionalities - e.g. information about caller's location, data information of other applications. The key feature is a total reliability of the system as a whole.
Solutions for banks and dealings
ReDat provides an appropriate solution for banks, dealings and insurance companies. Traders on the stock exchange (financial, energetics…etc.) need for their work just one telecommunication technology. A special approach however demands tools for administration. The tools adapt to the working style at dealing rooms. Brokers come to work in the morning, get simultaneous connection to several exchange centres, which remain active until the end of the brokers' working hours. Specific requirements are even for the period of record storage, which is in accordance with the Czech law set to ten years. The customers also require maximal reliability of the recording system, which is ensured by a complete system redundancy.
Case studies
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania...
Nuclear power plant Dukovany - Recording of DECT stations
RETIA´s advantage when solving user's exceptional requests is its own development of HW...
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ReDat system brochure
Do you want to learn more about ReDat basic features and products? Then read ReDat system...