ReDat VoiceProcessor
ReDat VoiceProcessor
Are you looking for some detailed information about ReDat primary module for speech analysis and call evaluation ? ReDat VoiceProcessor is a suite of applications and component units with above standard functions - emotion detector, detector of voice fluency and word spotting.
Contact centre interaction surveyed by ReDat...
Reasons for implementing a pilot project - ReDat VoiceProcessor High demands on the quality of evaluated calls - quality management Recognition and correct classification of customer requests by operators/agents(CRM) Searching calls, in which agent is monologue Quick detection (reporting) of emotional „critical" calls on the side of a customer as well as an operator/agent Simple searching of critical calls by...
Automatic voice analysis tools for a commercial sector
D.A.S. pojišťovna právní ochrany, a.s. has implemented recording system of telephone communication within improvement of own customer services . D.A.S. insurance company is an independent specialist focused on legal protection. D.A.S. business and activity were founded on the grounds of cooperation with highly qualified experts, prompt solving insurance events and high-end services. Therefore D.A.S. has taken account of the same high...