ReDat Application Server
New product ReDat eXperience
Innovative successor of ReDat Application Server We would like to introduce a new product for recording, management and analysis of telephone records with a new design. ReDat e Xperience offers a clearer and more intuitive interface and control tools to manage contact centre quality and performance. We have kept all handy and useful features of a previous product ReDat Application Server, which were...
A new product - ReDat Verificator
ReDat Verificator is one of the new software modules of the ReDatApplication Server, which functions as a tool for checking the authenticity of recorded telephone calls. If the ReDat Verificator license is activated on the ReDat Application Server, then each record will have its own identical duplicate like a security print. These data copies are saved into the similar data storage with all the authentic records. In...
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania A Lithuanian customer "Bendrasis Pagalbos Centras - 112" in cooperation with Siemens Enterprise Communications Oy branch office Lithuania UAB "Innoseven technologies" requested recording emergency calls for the Call Handling Agency in two localities. ReDat Recording System has updated and enlarged the current recording system of...
ReDat applications at RWE customer service line
Customer: RWE Transgas, a.s. Place of installation: RWE Zákaznické služby, s.r.o., Contact centre, Ostrava The contact centre by RWE group serves as a help line for RWE customers, natural gas consumers. Customer service line is operated continuously and handles customer requests 24 hours a day, 7 days a week . Customer service line operators are trained to answer all necessary requirements,...
Recording interactions at the Czech railways...
Customer: Electric dispatch centre Place of installation: Czech Railways Electric dispatch centre at Czech Railways is a modern dispatch centre, which controls dispatchers´ work, railway technological environment and some other electric equipment at railways. Its control system is designed for central dispatch control of electric technological entity at railways and for central supervisory control. This integrated tool...