Dispatch centres
NEW APPLICATION ReDat ScreenMaster!
ReDat ScreenMaster monitors events running on PC desktops and processes data jointly with ReDat recording system. The product is applied in contact centres for analysis agents´ work with information systems. It also monitors quality of alternative communication channels such as e-mail and chat. ReDat ScreenMaster synchronizes and manages voice and screen recordings and marks places in the records according to call centre...
CRM and Contact centres
CRM and Contact centres conference will be held on May 31 - June 1, 2011 at Diplomat hotel in Prague, Czech Republic. RETIA, a.s. kindly invites you to attend our presentation about quality management, speech analysis and coaching. Place: hotel Diplomat, Prague Date: May 31 - June 1, 2011 More info at http://www.konference.cz/akce/detail-2253-Zakaznicka-kontaktni-centra/2253-6391/ - external link
New version of ReDat Application Server 3.14
Dear business partners and customers, we would like to announce a new released version of ReDat Application Server 3.14 .The latest version includes a number of new functions, especially new modules ReDat Coaching and ReDat Indicator . ReDat Indicator indicates a real time active or passive status of recording channels by visual and acoustic signal. Basic features of ReDat Indicator...
A new product - ReDat Verificator
ReDat Verificator is one of the new software modules of the ReDatApplication Server, which functions as a tool for checking the authenticity of recorded telephone calls. If the ReDat Verificator license is activated on the ReDat Application Server, then each record will have its own identical duplicate like a security print. These data copies are saved into the similar data storage with all the authentic records. In...
ReDat for Manila Airport
We would like to inform you about a new ReDat remote installation for Manila Airport dispatch centre in the Philippines . Our engineers in cooperation with specialists of CS-SOFT company and RADAS, Ltd. supplied a large project for a civil airport in Manila. The customer "Civil Aviation Authority of the Philippines" decided to modernize and expand its dispatch centre located in the international airport in Manila, which...