Dispatch centres
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records.
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records. Recording...
NEW APPLICATION ReDat ScreenMaster!
ReDat ScreenMaster monitors events running on PC desktops and processes data jointly with ReDat recording system. The product is applied in contact centres for analysis agents´ work with information systems. It also monitors quality of alternative communication channels such as e-mail and chat. ReDat ScreenMaster synchronizes and manages voice and screen recordings and marks places in the records according to call centre...
CRM and Contact centres
CRM and Contact centres conference will be held on May 31 - June 1, 2011 at Diplomat hotel in Prague, Czech Republic. RETIA, a.s. kindly invites you to attend our presentation about quality management, speech analysis and coaching. Place: hotel Diplomat, Prague Date: May 31 - June 1, 2011 More info at http://www.konference.cz/akce/detail-2253-Zakaznicka-kontaktni-centra/2253-6391/ - external link
New version of ReDat Application Server 3.14
Dear business partners and customers, we would like to announce a new released version of ReDat Application Server 3.14 .The latest version includes a number of new functions, especially new modules ReDat Coaching and ReDat Indicator . ReDat Indicator indicates a real time active or passive status of recording channels by visual and acoustic signal. Basic features of ReDat Indicator...