Contact centres
NEW APPLICATION ReDat ScreenMaster!
ReDat ScreenMaster monitors events running on PC desktops and processes data jointly with ReDat recording system. The product is applied in contact centres for analysis agents´ work with information systems. It also monitors quality of alternative communication channels such as e-mail and chat. ReDat ScreenMaster synchronizes and manages voice and screen recordings and marks places in the records according to call centre...
New product ReDat eXperience
Innovative successor of ReDat Application Server We would like to introduce a new product for recording, management and analysis of telephone records with a new design. ReDat e Xperience offers a clearer and more intuitive interface and control tools to manage contact centre quality and performance. We have kept all handy and useful features of a previous product ReDat Application Server, which were...
CRM and Contact centres
CRM and Contact centres conference will be held on May 31 - June 1, 2011 at Diplomat hotel in Prague, Czech Republic. RETIA, a.s. kindly invites you to attend our presentation about quality management, speech analysis and coaching. Place: hotel Diplomat, Prague Date: May 31 - June 1, 2011 More info at http://www.konference.cz/akce/detail-2253-Zakaznicka-kontaktni-centra/2253-6391/ - external link
New version of ReDat Application Server 3.14
Dear business partners and customers, we would like to announce a new released version of ReDat Application Server 3.14 .The latest version includes a number of new functions, especially new modules ReDat Coaching and ReDat Indicator . ReDat Indicator indicates a real time active or passive status of recording channels by visual and acoustic signal. Basic features of ReDat Indicator...
RETIA at the conference Economia
Last week you could see us at the conference Quality of Call Centre Calls which was held in the Clarion Congress Hotel Prague on 17 March 2011. The conference was organized by Economia that is also a publisher of economic and professional journals in the Czech Republic. RETIA is glad to be one of the two conference partners. ReDat product manager, Mr Petr Novak spoke on the topic of Call centre quality management ....