Contact centres
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records.
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records. Recording...
ReDat Active recording for Alcatel-Lucent OmniPCX
RETIA, a.s. is one of a few worldwide producers which offers recording system certified for Alcatel-Lucent DR-Link and IP DR-Link technology.
NEW APPLICATION ReDat ScreenMaster!
ReDat ScreenMaster monitors events running on PC desktops and processes data jointly with ReDat recording system. The product is applied in contact centres for analysis agents´ work with information systems. It also monitors quality of alternative communication channels such as e-mail and chat. ReDat ScreenMaster synchronizes and manages voice and screen recordings and marks places in the records according to call centre...
New product ReDat eXperience
Innovative successor of ReDat Application Server We would like to introduce a new product for recording, management and analysis of telephone records with a new design. ReDat e Xperience offers a clearer and more intuitive interface and control tools to manage contact centre quality and performance. We have kept all handy and useful features of a previous product ReDat Application Server, which were...