Company
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records.
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records. Recording...
ReDat Active recording for Alcatel-Lucent OmniPCX
RETIA, a.s. is one of a few worldwide producers which offers recording system certified for Alcatel-Lucent DR-Link and IP DR-Link technology.
New product ReDat eXperience
Innovative successor of ReDat Application Server We would like to introduce a new product for recording, management and analysis of telephone records with a new design. ReDat e Xperience offers a clearer and more intuitive interface and control tools to manage contact centre quality and performance. We have kept all handy and useful features of a previous product ReDat Application Server, which were...
A new product - ReDat Verificator
ReDat Verificator is one of the new software modules of the ReDatApplication Server, which functions as a tool for checking the authenticity of recorded telephone calls. If the ReDat Verificator license is activated on the ReDat Application Server, then each record will have its own identical duplicate like a security print. These data copies are saved into the similar data storage with all the authentic records. In...