Europe Calling uses ReDat Recording System
Prague, 2 August 2008 - RETIA a.s., a leading Czech producer of special electronics, military applications and telephone recording system, has successfully implemented ReDat Recording System into Europe Calling contact centre. ReDat system ensures comprehensive recording of the whole contact centre communication.
The demand of active and passive telemarketing is constantly increasing. More and more companies in the Czech Republic are using contact centre services. Europe Calling started the business activities in the Czech market in 1998. At the beginning, they offered traditional telemarketing activities. Then they added a new service called „sales through a personal contact", i.e. an appointment with sales representative.
"ReDat ensures a complex recording of VoIP technology Ericsson, including CTI integration with Solidus eCare and API," said Jiří Kristek, RETIA a.s. The implementation of API will ensure a further system development and integration within Europe Calling. ReDat system flexibility allows using a single solution for TDM technology together with modern VoIP system in the newly opened contact centres.
ReDat3 Recording Unit is a universal solution, which records and archives all telephone calls. „ReDat enables evaluation of agents in contact centres, call analysis and storage management. This system ensures operating and monitoring long-term and high capacity telephone record files on storage mediums like Digital Audio Types and exchangeable hard drives," said Jiří Kristek.
"ReDat IT specialists provide a complex support for smooth system functioning. They prepare all the necessary applications for agents´ support. Technical experts might be interested in some technological details - Europe Calling uses PBX Alcatel-Lucent 4400 and ReDat professional recording system, by RETIA, a.s., which we consider as one of the best system of this kind in the Czech market, "said Peter Studnička, Director-General of Calling Europe.
About ReDat
ReDat represents a complex solution for call recording and customer service quality control. It helps to improve the skills of agents and dispatchers. It reduces expenses on their training and thus makes operation more effective and assists in improving services for customers.
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