Emergency call number 112 in Lithuania

Date: 29.07.2010 | Author: RETIA, a.s.

Customer: Bendrasis Pagalbos Centras - 112

Place of installation: Vilnius, Lithuania

A Lithuanian customer "Bendrasis Pagalbos Centras - 112" in cooperation with Siemens Enterprise Communications Oy branch office Lithuania UAB "Innoseven technologies" requested recording emergency calls for the Call Handling Agency in two localities.  ReDat Recording System has updated and enlarged the current recording system of redundant recording and additional higher functions.

Emergency call number 112

The EU-wide emergency number 112 is emergency service free of charge from both fixed and mobile phones. All calls from anywhere in the European Union by dialling 112 are routed to Emergency Call Handling Agency. This emergency dispatch centre has to answer hundreds of calls, which are very urgent and emergent. Prompt reaction can save human's life. It does not matter whether the caller needs a doctor, police officer or fire-fighter's help, the calls are routed by the trained dispatch centre operators to the appropriate emergency rescue teams. Number 112 operates 24 hours a day 7 days a week all over Lithuania in all public phone networks.

Project specifications

The customer requested to implement call recording of Siements Hicom Trading in the Emergency Call Handling Agency, which process thousands of emergency calls every day. The next demand was to record only some of selected digital exchange lines of Fire and rescue service brigade. Thanks to ReDat rich experience and technological sophistication, we can offer new upgraded functions to the current system according to customer's requirements.

Solution principle

ReDat3 Recording Unit ensures hybrid telecommunication recording of digital extension lines and Siemens Hicom Trading terminals. We applied ReDat Application Server as the functional shell providing comfortable web environment for work with records, central database and archive of records. RETIA implemented also additional functions for active work with records, immediate and repeat playback, sorting and archiving by the SQL database server with web graphical interface. Based on the strictly defined user access rights, the system minimizes data fraud of private information.

About RETIA

RETIA, a.s. is a producer of ReDat Recording System for dispatch centres, contact centres and telecommunication operators. ReDat records VoIP as well as conventional telecommunication systems, radio networks, screens and multimedia channes. ReDat technology is compatible with PBX Siemens (Up0, VoIP) and able to integrate with Siemens Hicom Trading.

Partnership program

RETIA, a.s. is  Siemens  technological partner with the possibility to use the direct link to Siemens technological support. The partnership derives the profitable advantage for customers, because it is used actively for constant improvement of ReDat technological integration with Siemens.   

Benefits

• Reliable recording of voice communication via Siemens Hicom Trading terminals
• The silence intervals are not recorded. Parts of voice communication of a single session are linked with thesame Call ID
• Attribution of the signalling information into the database of records
• Attribution of a logged user into the database of records
• Secured access rights - user / administrator / service
• History of records / system configuration

Configuration of supplied recording system

• Integration with Siemens Hicom Trading
• 3 x ReDat3 Recording Unit - operating unit
• 1 x ReDat3 Recording Unit - support unit/backup server
• ReDat Application Server, ReDat Catalog - central database and archive of records, intuitive web environment   

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