Dear customers, we want you to get to know RETIA a little better. Please convince yourself of our professional technological competence and long-term experience.
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Hier finden Sie das Profil der Aktiengesellschaft RETIA mit ihrer Sitzung in Pardubice.
Ich hoffe, Sie erhalten auf diesen Seiten die Grundinformationen über unsere Richtung, den bisherigen Weg und die Steuerung.
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We appreciate and value our customers´ success and a great number of significant references. Reading our list of references you can see some of the major ReDat supplies in the Czech Republic and abroad.
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Do you want to learn more about ReDat basic features and products? Then read ReDat system brochure, where you will get a general review of all ReDat modules, their advantages and possible functions.
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ReDat offers a set of solutions of call recording, voice analysis and screen recording for quality management in call cenres. Of course there is CTI integration and integration into the customer's information system. An overview of our products and services for contact and dispatch centres is available to you in this leaflet.
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ReDat eXperience is an innovative successor of ReDat Application Server. ReDat eXperience offers a clearer and more intuitive interface and control tools to manage contact centre quality and performance. We have kept all handy and useful features of a previous product ReDat Application Server, which were valued by our customers, and the rest of them we adapted to fulfil companies compliance.
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Are you looking for further additional and innovative functions to your present ReDat Recording Unit or ReDat Phone Recorder? Do you want to evaluate your agents or enlarge capacity of Record database? In such a case, ReDat Application Server is the right solution.
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Are you looking for some detailed information about ReDat primary module for speech analysis and call evaluation? ReDat VoiceProcessor is a suite of applications and component units with above standard functions - emotion detector, detector of voice fluency and word spotting.
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ReDat TopicDetection is a new solution in the field of voice analysis, which was specially designed for needs of medium-sized and large call centres. This module addresses the conditions when call centres need to assess on-going calls or check online results of call centre campaigns.
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ReDat VoiceTracker is designed as a scalable solution for speaker parameter detection, verification and identification based on speech. Since the whole technology is built as a scalable system, it can satisfy the needs of a wide range of customers, from units to hundreds of simultaneously verified channels and speakers. According to the required level of security the system can be designed so that it is impossible to cheat it.
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ReDat Reporting is a new software extension module for ReDat Application Server / ReDat eXperience. This analytical and reporting tool serves for advanced analytics, a graphical display of charts, archiving and forwarding email reports. The design is very intuitive and efficient for making reports. The system is based on predefined templates which forward data directly from and to the database. The user defines several basic variables (time scale, evaluation forms, etc.).
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Dispatch and contact centres put more and more emphasis on the capacity of call centre storage systems. ReDat StorageManager presents a special designed solution for telephone call archiving on DVD-RAM drives, Digital Audio Tapes and hard drives.
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Recording on demand on Alcatel -Lucent phone sets
RETIA, a.s. presents ReDat user phone control tools for Alcatel-Lucent OmniPCX.
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ReDat Phone Recorder and ReDat VoIP Recorder represents software solution dedicated to create a recording system on windows based PC. This easy and smart software solution enables to record analogue, digital as well as IP telephony.
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RETIA, a.s. is Alcatel-Lucent Application partner. ReDat system is Alcatel-Lucent certified thus, we can guarantee a prompt adaption of CTI integration for new released Alcatel-Lucent products.
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RETIA, a.s. is one of a few worldwide producers which offers recording system certified for Alcatel-Lucent DR-Link and IP DR-Link technology.
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RETIA, a.s. and Genesys partnership brings Genesys technological support for all ReDat products. ReDat CTI offers various modules for Genesys integration, read more in the attached file.
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ReDat supports Genesys SPANless recording. This method provides STEREO records, which is condition for subsequent usage of speech analysis (ReDat VoiceProcessor).
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ReDat recording systems fully support VoIP recording of Cisco Systems technology. ReDat operating in Cisco environment is available in different variants and their combinations. The basic methods of ReDat recording are described in the attached file.
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Cisco Active Recording is configurable as an optional feature of a particular extension, which is defined on the Cisco Unified Communications Manager. ReDat modular systems take care of IP telephony active recording and enable simultaneous recording of individual as well as hundreds of calls.
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ReDat technology is fully compatible with the telecommunications interfaces of PBX Siemens. In the attached file, you can find product description of ReDat supported telco technologies and Siemens contact centres and ReDat references.
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ReDat solution is destined for Siemens HiPath/Hicom Trading recording at dealing rooms and financial institutions. More information about key features and ReDat solution benefits in the attached file.
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ReDat is compatible with Avaya technologies. Read more about ReDat CTI for PBX Avaya (AES-TSAPI), product description with a reference installation is in the attached file.
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VoIP technology is currently breaking through the conventional telephony environment. RETIA, a.s. therefore answers with a new smart product based on Avaya active recording.
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ReDat recording system supports integration with Aastra, more information in the attached file.
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ReDat recording systems ReDat by RETIA, a.s. supports CTI integration with Aastra MX-ONE and phone recording of selected IP phones by a new progressive method.
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ReDat CTI supports integration with Ericsson Solidus eCare CC and provides record control, record editing and other services according to customer´s recording demands.
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Orange Business Services has certified ReDat Recording System for integration with the Etradeal Turret System. ReDat Recording System was successfully certified for any call events recording, for redundancy logger capabilities and for playback via turret (PVT) capabilities.
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ReDat CTI for Nortel offers extra parameters in addition to basic system tools, so it becomes a part of your technology for customer service. More information in the attached file.
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Are you looking for a reliable solution, how to record mobile phones, HandsFree Stands and DECT phones? ReDat brings 5 possible cases of GSM recording directly according to your requirements.
More information in the attached file.
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RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records.
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - May 2013
RETIA - bringing you 20 years of better surveillance
A new product ReDat Management System
ReDat Reporting - New tool for creating analyzes and processing of records
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - October 2012
Preparation for December Alcatel-Lucent certification
New product ReDat TopicDetection
Compatibility testing with Aastra MX-ONE Telephony Server
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - June 2012
AASTRA MX-ONE ACTIVE RECORDING
NEW PRODUCT ReDat VoiceTracker
ReDat PhoneControl for Alcatel-Lucent - RECORDING ON DEMAND ALCATEL-LUCENT PHONES
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - March 2012
- new application ReDat ScreenMaster
- RESEARCH AND DEVELOPMENT news - Multilingual voice analyser
- RETIA, a.s. expands its production facilities
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - III/2011
· new product ReDat MobileRecorder
· branch office recording
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - II/2011
- new product ReDat eXperience
- new features of speech analysis
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - I/2011
- new modules - ReDat Indicator and ReDat Coaching
- new version of ReDat Application Server 3.14
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - 12/2010
- ReDat certified for Alcatel-Lucent IP-Link DR
- Case study - Vodafone Czech Republic
- ReDat technology certified by Avaya
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - term: 09/2010
CENTRAL MANAGEMENT AND CONTROL TOOLS:
- SNMP support in ReDat products
- E-mail reporting
- ReDat Explorer
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - 01-06, 2010
- ReDat StorageManager
- New speech analysis features
- ReDat supports SPANless recording
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - 4th quarter, 2009
- Cisco active recording
- A new product - ReDat Compare - Comparative service for redundant connection of ReDat systems
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Technology and marketing news about ReDat recording systems and RETIA, a.s. - 3rd quarter, 2009
- Speech analysis - New features of ReDat VoiceProcessor
- A new product - ReDat SmartConnector - Active cooperation with an existing recording system
- Centralization = today's phenomenon
- Secrets of ReDat telecommunication test-room
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