About RETIA, a.s.
Dear customers, we want you to get to know RETIA a little better. Please convince yourself of our professional technological competence and long-term experience.
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RETIA, a.s. - Firmenprofile
Hier finden Sie das Profil der Aktiengesellschaft RETIA mit ihrer Sitzung in Pardubice.
Ich hoffe, Sie erhalten auf diesen Seiten die Grundinformationen über unsere Richtung, den bisherigen Weg und die Steuerung.
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ReDat Reference list
We appreciate and value our customers´ success and a great number of significant references. Reading our list of references you can see some of the major ReDat supplies in the Czech Republic and abroad.
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ReDat system brochure
Do you want to learn more about ReDat basic features and products? Then read ReDat system brochure, where you will get a general review of all ReDat modules, their advantages and possible functions.
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ReDat Application Server
Are you looking for further additional and innovative functions to your present ReDat Recording Unit or ReDat Phone Recorder? Do you want to evaluate your agents or enlarge capacity of Record database? In such a case, ReDat Application Server is the right solution.
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ReDat VoiceProcessor
Are you looking for some detailed information about ReDat primary module for speech analysis and call evaluation? ReDat VoiceProcessor is a suite of applications and component units with above standard functions - emotion detector, detector of voice fluency and word spotting.
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ReDat StorageManager
Dispatch and contact centres put more and more emphasis on the capacity of call centre storage systems. ReDat StorageManager presents a special designed solution for telephone call archiving on DVD-RAM drives, Digital Audio Tapes and hard drives.
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ReDat Phone and VoIP Recorder
ReDat Phone Recorder and ReDat VoIP Recorder represents software solution dedicated to create a recording system on windows based PC. This easy and smart software solution enables to record analogue, digital as well as IP telephony.
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ReDat certified solution for Alcatel-Lucent CC
RETIA, a.s. is Alcatel-Lucent Application partner. ReDat system is Alcatel-Lucent certified thus, we can guarantee a prompt adaption of CTI integration for new released Alcatel-Lucent products.
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Genesys SPANless recording
ReDat supports Genesys SPANless recording. This method provides STEREO records, which is condition for subsequent usage of speech analysis (ReDat VoiceProcessor).
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ReDat for Genesys CC
RETIA, a.s. and Genesys partnership brings Genesys technological support for all ReDat products. ReDat CTI offers various modules for Genesys integration, read more in the attached file.
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ReDat for CISCO IP telephony
ReDat recording systems fully support VoIP recording of Cisco Systems technology. ReDat operating in Cisco environment is available in different variants and their combinations. The basic methods of ReDat recording are described in the attached file.
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ReDat supports Cisco Active recording
Cisco Active Recording is configurable as an optional feature of a particular extension, which is defined on the Cisco Unified Communications Manager. ReDat modular systems take care of IP telephony active recording and enable simultaneous recording of individual as well as hundreds of calls.
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ReDat for Siemens HiPath ProCenter and Siemens Carol
ReDat technology is fully compatible with the telecommunications interfaces of PBX Siemens. In the attached file, you can find product description of ReDat supported telco technologies and Siemens contact centres and ReDat references.
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ReDat for Siemens HiPath/Hicom Trading
ReDat solution is destined for Siemens HiPath/Hicom Trading recording at dealing rooms and financial institutions. More information about key features and ReDat solution benefits in the attached file.
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AVAYA Active Recording
VoIP technology is currently breaking through the conventional telephony environment. RETIA, a.s. therefore answers with a new smart product based on Avaya active recording.
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ReDat for Avaya contact centre
ReDat is compatible with Avaya technologies. Read more about ReDat CTI for PBX Avaya (AES-TSAPI), product description with a reference installation is in the attached file.
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ReDat for Aastra-Matra CC
ReDat recording system supports integration with Aastra-Matra, more information in the attached file.
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Ericsson Solidus eCare CC solution
ReDat CTI supports integration with Ericsson Solidus eCare CC and provides record control, record editing and other services according to customer´s recording demands.
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ReDat for Orange Etradeal Trading System
Orange Business Services has certified ReDat Recording System for integration with the Etradeal Turret System. ReDat Recording System was successfully certified for any call events recording, for redundancy logger capabilities and for playback via turret (PVT) capabilities.
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ReDat for Nortel Symposium CC
ReDat CTI for Nortel offers extra parameters in addition to basic system tools, so it becomes a part of your technology for customer service. More information in the attached file.
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GSM and handsfree recording
Are you looking for a reliable solution, how to record mobile phones, HandsFree Stands and DECT phones? ReDat brings 5 possible cases of GSM recording directly according to your requirements.
More information in the attached file.
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ReDat News III/2011
Technology and marketing news about ReDat recording systems and RETIA, a.s. - III/2011
Main topics:
· new product ReDat MobileRecorder
· branch office recording
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ReDat News II/2011
Technology and marketing news about ReDat recording systems and RETIA, a.s. - II/2011
Main topics:
- new product ReDat eXperience
- new features of speech analysis
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ReDat News I/2011
Technology and marketing news about ReDat recording systems and RETIA, a.s. - I/2011
Main topics:
- new modules - ReDat Indicator and ReDat Coaching
- new version of ReDat Application Server 3.14
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ReDat News IV/2010
Technology and marketing news about ReDat recording systems and RETIA, a.s. - 12/2010
Main topics:
- ReDat certified for Alcatel-Lucent IP-Link DR
- Case study - Vodafone Czech Republic
- ReDat technology certified by Avaya
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ReDat News III/2010
Technology and marketing news about ReDat recording systems and RETIA, a.s. - term: 09/2010
Main topics:
CENTRAL MANAGEMENT AND CONTROL TOOLS:
- SNMP support in ReDat products
- E-mail reporting
- ReDat Explorer
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ReDat News I-II/2010
Technology and marketing news about ReDat recording systems and RETIA, a.s. - 01-06, 2010
Main topics:
- ReDat StorageManager
- New speech analysis features
- ReDat supports SPANless recording
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ReDat News IV/2009
Technology and marketing news about ReDat recording systems and RETIA, a.s. - 4th quarter, 2009
Main topics:
- Cisco active recording
- A new product - ReDat Compare - Comparative service for redundant connection of ReDat systems
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ReDat News III/2009
Technology and marketing news about ReDat recording systems and RETIA, a.s. - 3rd quarter, 2009
Main topics:
- Speech analysis - New features of ReDat VoiceProcessor
- A new product - ReDat SmartConnector - Active cooperation with an existing recording system
- Centralization = today's phenomenon
- Secrets of ReDat telecommunication test-room
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