ReDat is a highly modular system that fully covers all needs of dispatch centres and applications both in terms of telecommunication technologies and software applications which vary from energy, transport, rescue, fire fighting and security forces, etc.
We know what you require
ReDat solution for dispatch centres is not only a simple recording of the voice communication, but it covers a variety of additional extra applications for effortless data processing and utilization. These extra tools include maintenance applications, integration with switch-boards and other dispatch centre technologies, evaluation tools, dispatcher´s scoring, reporting, integration into CRM systems and specialized surveillance emergency systems. The latest new product of our development team is a speech analysis module for analysing dispatch centre interactions and searching critical calls. ReDat VoiceProcessor provides a flexible way of use also for dispatchers´ training and learning how to treat with emergency and critical situations.
Configuration of ReDat Recording System
ReDat3 Recording Unit
ReDat Application Server / ReDat eXperience with modules:
- ReDat Catalog
- ReDat StorageManager
- ReDat VoiceProcessor
- ReDat VoiceTracker
- ReDat TopicDetection
- ReDat LineMonitor
- ReDat CTI
- ReDat PhoneControl
- ReDat API
- Info35 Connector
- ReDat ScreenRecording
- ReDat ScreenMaster
- ReDat Encryptor
- ReDat QualityChart
- ReDat Coaching
- ReDat Management System
More information about dispatch centre applications in the attached file
File download (0.25 MB)
Referenceshide detail
Emergency call number 112
- Czech Republic
- Slovak Republic
- Lithuania
Emergency medical service and hospitals
- Emergency medical service Brno
- Emergency medical service Ústí nad Labem
- Emergency medical service Havlíčkův Brod
- Emergency medical service Frýdek-Místek
- Emergency medical service Hranice na Moravě
- Emergency medical service Trutnov
- Emergency medical service Přerov
- Emergency medical service Mladá Boleslav
- Emergency medical service Mělník
- Emergency medical service Přeštice
- Emergency medical service Strakonice
- Emergency medical service Jihlava
- Emergency medical service Šumperk
- Emergency medical service Plzeň
- Emergency medical service Pardubice
- Emergency medical service Uherský Brod
- Emergency medical service Boskovice
- Emergency medical service Česká Lípa
- Emergency medical service Turnov
- Emergency medical service Benešov
- Emergency medical service Děčín-Březová
- Emergency medical service Vlašim
- Emergency medical service Valašské Meziříčí
- Emergency medical service Votice
- Emergency medical service Jičín
- Emergency medical service Opava
- Emergency medical service Praha
- Emergency medical service České Budějovice
- Emergency medical service Rokycany
- Emergency medical service Jilemnice
- Emergency medical service Uherské Hradiště
- Emergency medical service Liberec
- Emergency medical service Pelhřimov
- Emergency medical service Čáslav
- Emergency medical service Třebíč
- Emergency medical service Rychnov n. Kněžnou
- Emergency medical service Chrudim
- Emergency medical service Most
- Emergency medical service Zlín
- …and other medical services
- Hospital Hradec Králové
- The Motol university hospital, Prague
- Hospital Vrchlabí
- City hospital Ostrava-Fifejdy
- City hospital Plzeň
- Hospital Litoměřice
- Hospital Frýdek-Místek
Metropolitan police
- Metropolitan police Meziboří
- Metropolitan police Most
- Metropolitan police Olomouc
- Metropolitan police Orlová
- Metropolitan police Pardubice
- Metropolitan police Písek
- Metropolitan police Slaný
- Metropolitan police Tábor
- Metropolitan police Zlín
- Metropolitan police Třebová
- Metropolitan police Ústí nad Labem
- Metropolitan police Uherské Hradiště
- Metropolitan police Vansdorf
- Metropolitan police Znojmo
- Metropolitan police hlavního města Prahy
- Metropolitan police Vyškov
- Metropolitan police Příbram
- Metropolitan police Brno
- Metropolitan police Roudnice n. Labem
- Metropolitan police České Budějovice
- Metropolitan police Frýdek-Místek
- Metropolitan police Havířov
- Metropolitan police Hodonín
- Metropolitan police Hradec Králové
- Metropolitan police Hranice
- Metropolitan police Jeseník
- Metropolitan police Karviná
- Metropolitan police Kladno
- Metropolitan police Kopřivnice
- Metropolitan police Prostějov
- Metropolitan police Kolín
- Metropolitan police Krupka
- Metropolitan police Liberec
- Metropolitan police Louny
- …and other offices of Metropolitan police
Fire and rescue service brigades
- Fire and rescue service of the city of Prague
- Fire and rescue service of the Hradec Králové region
- Fire and rescue service of the Pardubice region
- Fire and rescue service of the Liberec region
- Fire and rescue service of the Vysočina region
- Fire and rescue service of the Ústí region
- Fire and rescue service of the Karlovy Vary region
- Fire and rescue service of the Central Bohemia region
- Fire and rescue service of the Southern Moravia region
- Fire and rescue service of the Zlín region
- Fire and rescue service of the Moravian-Silesian region
- Fire and rescue service of the Olomouc region
Energetic, gas and industry companies
- ČEZ a.s., power station Prunéřov II.
- ČEZ a.s., nuclear power station Dukovany - 6 systems, systems for 3 technological centres
- ČEZ a.s., power stations: Loučná nad Desnou, Prague Bohdalec, Náchod, Dvůr Králové
- ČEZ a.s., pondage power plant Kamýk
- ČEZ a.s., pondage power plant Hněvkovice
- ČEZ a.s., pondage power plant Lipno
- ČEZ a.s., pondage power plant Vrané
- ČEZ a.s., pondage power plant Štěchovice
- ČEZ a.s., power plant Tisová Sokolov
- ČEZ a.s., power station Tušimice II., Kadaň
- ČEZ a.s., power station Opatovice
- ČEZ a.s., power station Počerady
- ČEZ a.s., nuclear power station Temelín
- E.ON Česká republika s.r.o., Brno, České Budějovice - major supplies to other branches and distribution plants
- E.ON Customer service
- RWE Internal services, a.s. Prague
- International Power Opatovice, a.s.
- ČEZ Customer services s.r.o., contact centre, Prague
- ČEZ a.s., supplies to other distribution plants in Prague, Děčín, Plzeň, Pardubice, Ostrava, Olomouc
- Prague energetics a.s., Prague
- OTE - Regulator of energy market, Prague
- Gas company - Středočeská plynárenská a.s., Prague
- Gas company - Pražská plynárenská a.s., Prague
- Gas company - RWE Group: Západočeská plynárenská a.s., Východočeská plynárenská a.s.,
- RWE Transgas a.s. - plants: PZP Tvrdonice, KS Břeclav, PZP Lobodice
- Coal mine company - Severočeské Doly a.s., Doly Bílina
- Coal mine company - Mostecká uhelná a.s., Most
- Coal mine company - Sokolovská uhelná a.s., Sokolov
Case studies
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the...
Emergency call number 112 in Lithuania
Customer: Bendrasis Pagalbos Centras - 112 Place of installation: Vilnius, Lithuania...
Download
Branch office desk recording
RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the...