ReDat Recording System has been used by tens of contact centres. No wonder. If there are realized thousands up to ten thousands of phone calls a day, it is impossible to analyze or process all of them. If you want to effectively present record outputs to a campaign contractor or draw useful feedback, you surely search for simple but sophisticated solution. ReDat offers automated system tools for recording and analyzing all your telephone calls.
We know what you require
- a reliable solution compatible with various technologies that controls:
- long-time archiving (ReDat StorageManager),
- sophisticated management of recording system (ReDat Catalog),
- sturdy integration platform (ReDat CTI),
- manual evaluation (ReDat QualityChart),
- automated evaluation based on emotions, word spotting and speech fluency (ReDat VoiceProcessor)
- high security system (ReDat Encryptor), online monitoring, record control and maximal utilization of records
- recording status display and control of personal phone (ReDat LineMonitor);
- automated selection of key records and record analysis;
- dealing with customer's emotions;
- prompt identification of problems and forwarding to a responsible person to solve it;
- automated identification of trends in customer responses;
- effective evaluation of quality of agents´ work.
ReDat Recording System can offer all these features.
Configuration of ReDat Recording System
ReDat3 Recording Unit
ReDat Application Server with modules:
- ReDat Catalog
- ReDat VoiceProcessor
- ReDat StorageManager
- ReDat ScreenRecording
- ReDat Encryptor
- ReDat QualityChart
- ReDat LineMonitor
- ReDat CTI
- ReDat PhoneControl
- ReDat API
- ReDat MS CRM Connector
- ReDat Explorer
More information about CC products in the attached file
File download (0.42 MB)
Referenceshide detail
- AAA AUTO a.s., Prague
- ATODA Telemarketing spol. s r. o., České Budějovice
- Auto ESA a.s., Prague
- AXA Czech Republic, contact centre, Brno
- Beneficial Finance a.s., Prague
- CCS Česká společnost pro platební karty spol. s r. o.
- CC Level, Levice SK
- ComGate a.s., Prague, speech analysis, ReDat VoiceProcessor module
- Communication One spol. s r. o., 2 localities, including CTI integration (Alcatel-Lucent CC Agent, Intel NetMerge), Prague
- CORTEX spol. s r. o., including CTI integration with Alcatel-Lucent CC Agent, Prague
- Czech Railways - contact centre of Czech Railways, Prague
- Česká Televize (Czech Television), including CTI integration with Genesys, Prague
- ČEZnet a.s., including CTI integration with Genesys, integration with CRM Siebel, ReDat QualityChart module, 2 localities
- ČMSS a.s., including CTI integration with Genesys, ReDat QualityChart module, Prague
- D+S Communication Centre spol. s r. o., Prague
- D.A.S., a.s., insurance company, Prague
- DATART International a.s., Prague
- Energetics - Západoslovenská energetika a.s., Bratislava SK
- Energetics - Středoslovenská energetika a.s., Žilina SK
- Euphony Czech Republic, a.s.
- Europe Calling a.s., Prague
- E.ON Česká republika spol. s r. o., Brno, incl. ReDat QualityChart module, CTI integration with Solidus eCare, ReDat Catalog module, ReDat QualityChart module
- Grisoft spol. s r. o., Brno, 2 localities, ReDat QualityChart module, ReDat Catalog
- Home Credit a.s., Brno, incl. ReDat QualityChart module, CTI integration with Solidus eCare, Selective recording module
- ICON Communication Centres spol. s r. o.
- Mediatel a.s., Prague including CTI integration with Siemens DDE Pro Centre
- Nexos X spol. s r. o.
- Quelle spol. s r. o., Bratislava SK
- Raiffeisenbank a.s., Teplice
- RWE Customer service line, RWE Transgas, a.s., Ostrava
- SATRO, s.r.o., cable TV and internet provider, Bratislava, Slovakia
- Tiriac Bank, Bucharest, Romania, including CTI integration with Siemens Carol
- TEAM TRACKERS spol. s r. o., Prague, including CTI integration with Nortel Symposium and Selective recording module
- TP Internet, Contact Center, Warsav, Poland
- Zesco Limited, contact centre, Zambia energetics
Case studies
ReDat applications at RWE customer service line
Customer: RWE Transgas, a.s. Place of installation: RWE Zákaznické služby, s.r.o., Contact...
Call recording for a bank institution and a trading room
Customer and place of installation: Dealing room of Komerční banka, a.s., Prague The...
Download
ReDat for Aastra-Matra CC
ReDat recording system supports integration with Aastra-Matra, more information in the attached...