Case studies

GSM-R recording solution for Czech Railways

RETIA, a.s. has been chosen by Kapsch company as a technological partner for providing solution for communication recording in GSM-R network, which is being conducted by Czech Railways. An important attribute, besides appropriate level of technical solution, was the fact, that RETIA, a.s. has been long-term supplier of recording system for Czech Railways. The main project aim was to create a unified communication platform for all-European digital radio system GSM-R.

More than 10 years of ReDat at Czech Railways

ReDat system represents a complex and inextricable communication system, which enhance safe and secure call recording and monitoring. One of the long-term customers who requested recording of telephone lines and transmitters, are Czech Railways. Ensuring of passengers´ security is highly essential for them. Therefore RETIA was selected by Czech Railways, to supply a complex recording solution for all localities of Czech railway network.

Emergency Medical Service, Location of a calling telephone number

Emergency contact centres have to answer hundreds of calls, which are very urgent and emergent. RETIA was appointed to implement the recording of regional dispatch centre in Southeast Bohemia. The customer required Central archive, Database or records, and very special function - location of calling telephone number.

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E.ON Customer helpline, Agents' evaluation

E.ON Česká republika is one of the largest electricity and gas suppliers in the Czech Republic. E.ON Customer helpline represents a fully engaged contact centre. E.ON trained operators must be ready to answer several questions and handle all electricity consumption issues, so call recording of customers´ interaction is indispensable. On E.ON request, RETIA supplied ReDat QualityChart module as an effective solution for Quality Management and Agent's Evaluation.

AZSoft contact centre in Poland

ReDat Recording System is often used in contact centres to monitor the contact centre operation. One of these is AZSoft, which required recording and archiving solution for a quite large and busy contact centre. Every installation has its specialities and individual requests just as AZSoft, where all special requirements vere completely met and the customer was very satisfied.