Case studies

Branch office desk recording

RETIA a.s. introduces a new tool for improving customer interactions, which strengthens the existing quality management and customer services at branch offices. ReDat recording system offers a complex solution of branch office desk recording while retaining all the advantages of phone call recording. Users will appreciate the same features as for other ReDat products, intuitive record control and easy access to records. 

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Emergency call number 112 in Lithuania

ReDat was installed to provide recording of Emergency call number 112 in Lithuania.  Emergency number 112 operates 24 hours a day, 7 days a week all over Lithuania in all public phone networks and processes thousands of emergency calls every day.

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ReDat applications at RWE customer service line

ReDat ensures recording of all voice traffic - more than 160 agent sites in RWE energetics customer contact centre. ReDat provides recording of Cisco IP telephony together with PC screens of agents' working places and quality chart. All records are stored for a long time period over one year and available through API interface directly from SAP IS.

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Recording of telephone communication at Prague airport

ReDat secures recording of the Prague Airport telecommunication network on Siemens HiPathTrading, HiPath 4000 and Nortel digital extensions. ReDat replaced the existing system and met all demands on reliable and sophisticated recording application.

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Call recording for a bank institution and a trading room

RETIA, a.s. has implemented a recording solution for a Prague bank institution Komerční banka, a.s. The implemented recording system provides recording solution of trade boards as well as recording for some of office management Siemens VoIP extensions.

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Recording call centre calls on Alcatel-Lucent technology

ReDat recording system, a reliable, high-capacity solution, ensures call recording and observation of the customer service quality in a busy Contact Centre in Warsaw. This call centre is spread at seven localities with 1900 agents in total.

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ReDat active recording of CISCO IP telephony

RETIA, a.s. supplied ReDat recording system for active recording and Cisco IP telephony monitoring provided to one of the largest television and data providers in Slovakia - SATRO, s.r.o. contact centre. 

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ReDat at Victoria Falls energetics

RETIA, a.s. with cooperation of ALCASERV, s.r.o. has realized the first contract in the far Zambia. The installation of ReDat Recording System has been performed for ZESCO Limited, the larges energetic supplier in Zambia, which is also engaged in a contact centre. ReDat ensures recording of 50 call centre agents on Alcatel-Lucent DR-link digital extension lines and other dispatch centre and office analogue lines.  

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Recording call centre calls and long-term archiving

ICON Communication centres is a successful Prague contact centre outsourcer. There are more than 300 agents in the multinational Prague call centre. Walk into ICON today and you will hear languages such as English, Czech, Polish, Spanish, Russian, Hungarian and Italian to name but a few.  One of the main ICON requirements was high recording system reliability, long-term archiving and the top-class security of recorded data.

ReDat daily records more than 80 thousands of telephone calls in this call centre. The implemented applications are ReDat Catalog and ReDat StorageManager.

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ReDat application guards calls in the Motol University Hospital

RETIA, a.s. has applied a large recording system installation based on Cisco technology in the biggest Czech hospital - the Motol University Hospital in Prague. Part of the supply is recording of emergency medical service radio stations. ReDat system there secures a safe, all-day recording and manages large scale of telephone calls within the hospital area.

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