Call recording for a bank institution and a trading room

Date: 27.07.2010 | Author: RETIA, a.s.

Customer and place of installation: Dealing room of Komerční banka, a.s., Prague

The ever-growing stress on efficiency and responsibility of stockbrokers brings the necessity of using sophisticated voice trading solution and recording devices. The solution by RETIA is based on the fact that currently the most important factor driving successful trading is quick, effective communication and prompt decision-making in accordance to information available. In a quickly-changing financial world, business is accompanied with a great responsibility for the large volumes of financial resources. Deals can be made and lost in a second. Exchange transactions are made via telephone and therefore all telecommunication technologies must be highly reliable. Principle of ReDat solution has come from the demand of traders whose even a single call can not be lost.   

ReDatRecording System, which is more than fifteen years at the market, offers the best certified and reliable securing of all your business decisions. ReDat respects the specific requirements of dealing rooms and provides first-class and reliable data storage.

 

ReDat solution for Siemens Hicom Trading

RETIA, a.s. in cooperation with Siemens Enterprise Communications, s.r.o. has implemented a recording solution for a Prague bank institution Komerční banka, a.s. The implemented recording system provides recording solution for a trading room as well as recording for some of office management Siemens VoIP extensions. 

Recording solution for Siemens HiPath Trading

RETIA, a.s. with more than fifteen years tradition supplied an advanced and sophisticated solution for recording Siemens HiPath Trading System and Siemens HiPath 4000. ReDatsystem has completely replaced the current, unsatisfactory and non-flexible recording equipment.

A hybrid recording solution is secured by means of ReDat3 Recording Unit, which provides recording interfaces for all above-mentioned types of communication.  Additionally, we implemented ReDat Application Server, which plays the role of the database and a functional shell with central access to all records through a unified web user interface. ReDat system installation has satisfied all customer requirements for a sophisticated and reliable recording solution. Due to a high reliability of the complex system, we recommended a solution with redundant connection of ReDat3 Recording Unit and ReDat Application Server.

More over, the implementation required a transfer of 800 thousands records from the current system via ReDat SmartConnector application. ReDat solution allows cooperation with advanced functions of Siemens technology. Therefore ReDatsystem is able to save information about transactions, customer and business relationship history together with telephone call recording. RETIA, a.s. showed that while in the field of ´simply solutions´ there may be some competitor suppliers, which are technically comparable, within the adjustment of the recording system to the customer requirements is ReDat Recording System has no competitors.

Telecommunication technology integration

•  Telephone exchange Siemens HiPath 4000 v.4.0
•  Trading terminals Siemens HiPath Trading System - 180 voice channels
•  Digital telephones Siemens type Siemens optiPoint 420 - 150 voice channels

Configuration of supplied ReDat system
2 x ReDat3 Recording Unit	Redundant solution  (operational and back-up unit)
2 x ReDat Application Server	Database and function upgrade - redundant solution
ReDat CTI	Integration for Siemens HiPath Trading System
ReDat integration for Siemens CAP XML Phone Services	Record on demand through pressing telephone button
ReDat CTI integration for Siemens CAP XML CSTA
ReDat ComparingService	Comparing service
ReDat SmartConnector	Integration of records from other system to ReDat system

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