Date: 14.05.2010 | Author: RETIA, a.s.

RETIA, a.s., a Genesys application partner, participated at Genesys G-Force 2010 Amsterdam on 27-29 April 2010.

Within the conference we presented ReDat trends for the contact centres, word spotting and speech analysis and a new ReDat method for active call recording of Genesys SIP Server.

If you wish to learn more about the active call recording of Genesys, more information is available in the attached Data sheet.

About Genesys
Genesys Telecommunications Laboratories is an independent, wholly owned company of Alcatel-Lucent. It serves as a provider of SW applications for contact centres. Genesys brings Alcatel-Lucent application expertise in interaction management and solid brand equity in the contact center and voice platform market. Genesys targets the upgrade software for customers´ interaction via telephone, web and e-mail, followed by production of SIP exchange (Genesys SIP Server).

About RETIA
RETIA, a.s. has been engaged in manufacturing and development of special electronics. We have attained a dominating position on the Czech and Slovak markets and we have become a prominent worldwide supplier of recording solutions for dispatching centres, contact centres and telecommunication operators. ReDat Recording Systems record VoIP as well as conventional telecommunication systems, radio networks, computer screens and other data. ReDat technology is fully compatible with all Genesys technologies.

Partnership program
RETIA, a.s. and Genesys partnership brings Genesys technological support for all ReDat products. The partnership derives the profitable advantage for customers, because it is actively used for constant improvement of ReDat technological integration with Genesys. RETIA, a.s. maintains all current versions of Genesys products in RETIA telecommunication test room. Thus, we guarantee a prompt adaption of CTI integration for new released Genesys products.

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